Complaints Book

Consumer Service Center

Dear customer, your opinion is essential to us. Through this form, you can register your complaint or claim in accordance with current Peruvian regulations. Our team is committed to analyzing your case and providing you with a response within a maximum period of 15 business days.

1. IDENTIFICATION OF THE CLAIMING CONSUMER

Names (*)

Last name (*)

Mother's last name (*)

DNI / LE / CE (*)

Phone number (*)

Email (*)

Address (*)

2. IDENTIFICATION OF THE SERVICE CLAIMED

Order number/comp/OS (*)

Claim amount S/ (*)

Identification of the contracted good (*)
ProductService

Description (*)

3. DETAIL OF THE CLAIM AND REQUEST OF THE CONSUMER

Type of claim (*)
ClaimComplaint

Claim: Dissatisfaction related to products or services.

Complaint: Discomfort or discontent regarding customer service.

Complaint detail (*)

Order (What you request) (*)

Consumer Service Center

1. IDENTIFICATION OF THE CLAIMING CONSUMER

2. IDENTIFICATION OF THE SERVICE CLAIMED

3. DETAIL OF THE CLAIM AND REQUEST OF THE CONSUMER

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