Terms and Conditions
Thank you for using Viajes Narada!
This incredible country deserves to be explored safely and flexibly, which is why we created our company to help travelers.
At times, we have to make exceptions to our terms and conditions in order to help travelers, because an experience without empathy loses its charm.
The terms and conditions below are standard for the travel and transportation industry and have been drafted by lawyers following specific recommendations.
Please read the full terms and conditions below, and thank you for your time.
Payments and proof of payment:
For security reasons and to prevent identity fraud, for all bookings we require verification of your identity with a copy of the passport or ID document of the cardholder making the booking.
All bookings must be processed and confirmed with photos of the passports or ID documents of all travelers in JPG or PDF format, with a clear, sharp image.
All travelers who use our services and website agree to use our tourism services within the Peruvian legal framework, as established in Article 1362.- Good Faith.
Service Confirmation:
Once payment has been received and validated, we will send you an official transaction receipt and the final confirmation of the contracted service to your email address. We recommend checking your inbox and spam folder to ensure you receive it correctly.
IMPORTANT INFORMATION
It is a necessary requirement for the purchase of the services offered on this site that you read and accept the following Terms and Conditions set out below. Use of our services, as well as the purchase of them, implies that you have read and accepted the Terms and Conditions of Use in this document. To purchase one of our services, user registration will be required, including the entry of truthful personal data.
In these terms and conditions, references to “you” or “your” mean the purchaser of the experience and/or the passenger for whom the travel service is booked, as applicable. References to “our” mean Viajes Narada.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of the booking and availability of the travel experience, validation of the payment method, validation of the invoice (if applicable), and compliance with the conditions required by the selected payment method. In some cases, verification by email may be required.
The prices of the services offered on this website are valid only for purchases made on this website.
VN EXPERIENCES
Bookings for VN experiences are valid for each service individually, with the details described for each one.
The VN experience may be used within 12 months of the purchase date unless otherwise indicated. VN experiences are valid for 12 months from the date of your booking, or until you have used the experience, whichever occurs first.
No-Shows: If you do not show up for any booked and confirmed departure, your VN experience will be invalid unless and until you pay a $50 USD fee to reinstate the VN experience.
VN experience downgrades: If you purchased a VN experience and later wish to downgrade to a cheaper VN experience for any reason, the refund will depend on when you notified us. Each VN experience has its own specifications.
Passengers under 18 years of age must travel with their parents, spouse, or guardian. There must be at least one parent, spouse, or guardian for every 2 passengers under 18. Proof of identification and age may be requested, and failure to provide such proof may invalidate your VN experience.
BOOKINGS
Booking the VN experience with Viajes Narada services is required and must be made at least 3 days before the departure date. Changes to bookings must be made at least 48 hours before departure. All bookings and changes must be coordinated with our team via WhatsApp at +51903198181 or by email at experience@viajesnarada.pe.
Your travel agent acts on your behalf, and money paid to your agent does not constitute a contract by description between you and Viajes Narada. Your travel agency and Viajes Narada are independent of each other. Once your agent has received this amount, it must be sent to Viajes Narada; otherwise, bookings will not be accepted. You must obtain confirmation from your travel agency that the money has been sent.
BAGGAGE CONDITIONS
Baggage Disclaimer
You are advised to keep all VALUABLES, ELECTRONIC EQUIPMENT, IMPORTANT DOCUMENTS, MEDICATIONS, and MONEY with you in your carry-on baggage. Please also ensure that your belongings are properly packed and, where necessary, in hard cases. Never pack fragile items in your large baggage. While we will do our best to ensure your baggage is handled with care, a bag’s journey through the system is inevitably rough. As such, Viajes Narada’s liability for loss of, delay of, or damage to baggage is limited under the terms and conditions set out below.
PROPERTY
In no event shall this company be liable for any damage including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses resulting from the use of, or inability to use, our services.
VN experiences are non-transferable; however, exceptions may be made. Please ask in detail, and you may be able to transfer your booking if there is a valid reason. You may present your case by email to experience@viajesnarada.pe.
PAYMENT POLICY
INVERSIONES SITARAMA E.I.R.L. is our collecting company that represents the interests of Viajes Narada for processing customer payments through Culqi and PayPal.
All payments are processed securely via credit or debit card, PayPal, and payments through BCP and Interbank banks, or the payment methods linked to this service. We do not store your card details.
Viajes Narada will NOT offer or sell commercial products that are illegal or potentially illegal, including counterfeit, stolen, historically restricted, or fraudulent products. Commercial products sold through the Services must comply with applicable regulations, including commercial products sold to persons who are not in Peru; infringe or attempt to infringe the intellectual property or privacy rights of a third party; or that may be insulting, slanderous, or defamatory in any way; that we determine, at our sole discretion, to be inappropriate, offensive, pornographic, sexually explicit, or violent; or that are produced as, or whose primary intended use is as, weapons, including firearms, restricted devices, or ammunition. We reserve the right, at our sole discretion, to determine whether commercial products are “weapons” for the purposes of the Terms; and to use images or names of third parties (including public figures or celebrities) to offer or sell commercial products without first obtaining the third party’s permission.
REFUND AND CANCELLATION POLICY
We have created a cancellation policy that we believe is fair and flexible for everyone, both for you and for our operations team. As with everything in life, the sooner you notify us, the more time we will have to plan.
Our policy is as follows:
Group services:
- Once booked, all passes incur a minimum cancellation fee of 20% of the experience price.
- Within 7 days of departure: 40% of the experience price.
- Within 3 days of departure: 60% of the experience price.
- Within 24 hours of departure, if you do not show up, or after departure: 100% of the experience price.
Premium services:
- FREE cancellation up to 24 hours before departure.
- Within 24 hours of departure, if you do not show up, or after departure: 100% of the ticket price.
Any cancellation or change request can only be made by email from the cardholder or the person who made the payment to our email address experience@viajesnarada.pe. For legal reasons, phone calls or any other form of communication cannot be accepted as a valid cancellation or change request.
ANTI-FRAUD VERIFICATION
The customer’s purchase may be delayed for anti-fraud verification. It may also be suspended for longer for a more rigorous investigation to prevent fraudulent transactions.
PRIVACY
Viajes Narada guarantees that the personal information you submit has the necessary security. Data entered by the user, or in cases where validation of our services is required, will not be provided to third parties unless it must be disclosed in compliance with a court order or legal requirements.
Subscription to advertising email newsletters is voluntary and may be selected when booking our services.
Viajes Narada reserves the right to change or modify these terms without prior notice.
GUARANTEE
Viajes Nárada reserves the right to modify fares, routes, itineraries, prices, inclusions, accommodation operators, departure dates, time, and location without prior notice. Viajes Nárada reserves the right to substitute other vehicles in place of our own. Extra activities and the advertised accommodation operators of Viajes Nárada are not guaranteed and will be provided whenever possible.
Viajes Nárada will make every effort to meet the stated departure and arrival times, but will not be responsible for any failure to meet those times or for any cancellation or delay of Viajes Nárada services. Do not worry… we will always do everything possible to ensure you arrive on time.
Viajes Nárada will not be responsible for any loss or damage of any kind, including indirect or consequential loss or damage, arising directly or indirectly from the cancellation, abandonment, or delay of any trip, regardless of the cause.
Viajes Nárada has preferred agreements with accommodation providers; however, we cannot always guarantee your first choice of accommodation. We always do our best to ensure you can sleep where you want to sleep.
DISPUTES
If you wish to raise any issue regarding your trip, please first inform your guide of your concern. If the issue is not resolved, please email experience@viajesnarada.pe as soon as reasonably possible, and within 28 days, so that we can investigate your concern. We will not consider your claim after 28 days.
ADVERTISING MATERIAL
If you travel with Viajes Nárada, you agree that we may use images of you taken throughout your trip with Viajes Nárada for advertising and promotional purposes worldwide, royalty-free, in any media.
RESERVATION OF RIGHTS AND LIABILITY
Viajes Nárada reserves the right to refuse to carry any passenger, baggage, or goods at its sole discretion.
Viajes Nárada is not responsible for illness, injury, or death of any passenger, or for loss of or damage to personal effects, whether caused by the negligence of Viajes Nárada or others. No travel insurance covers the price of this VN experience, and Viajes Nárada recommends that you obtain travel insurance to cover any illness, injury, or loss that may occur while traveling with Viajes Nárada.
You agree to indemnify Viajes Nárada against any loss, damage, or expense suffered or incurred by Viajes Nárada, its officers, employees, agents, or related companies as a result of any third-party claim arising from your use of your VN experience or your acts or omissions while traveling on any Viajes Nárada service.
When services of another operator are provided as part of the VN experience (such as local tour operators or accommodations), it is agreed and understood that Viajes Nárada has no responsibility whatsoever for any defect of that operator.
Persons who have committed an illegal act or who violate Peru’s Health and Safety legislation (as a danger to their own health or that of others) will be removed from the tour and will not be given a refund.
Viajes Nárada will not be responsible for any breach of, or failure to perform, its obligations under these terms and conditions where such breach or failure is caused by something beyond Viajes Nárada’s reasonable control, including, but not limited to, war, civil unrest, hostility, acts of terrorism, strikes, lockouts, other industrial action, weather phenomena or other acts of God, or government regulation or directive.
Viajes Nárada may, at any time and without prior notice, modify any of these terms and conditions.
If any part of these terms and conditions is deemed invalid, unenforceable, or illegal for any reason, it shall be deemed modified by the addition or deletion of wording necessary to remove the invalid, unenforceable, or illegal part, but shall otherwise remain unchanged to the maximum extent permitted by applicable law.
Privacy Policies
Privacy Policy
This Privacy Policy sets out the terms under which Viajes Nárada uses and protects the information provided by its users when using its website. This company is committed to the security of its users’ data. When we ask you to fill in personal information fields by which you may be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information collected
Our website may collect personal information, for example: name, contact information such as your email address, and demographic information. Likewise, when necessary, specific information may be required to process an order or to make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to keep a record of users and orders where applicable, and to improve our products and services. Periodic emails may be sent through our site with special offers, new products, and other advertising information that we consider relevant to you or that may provide you with some benefit. These emails will be sent to the address you provide and may be unsubscribed from at any time.
Viajes Nárada is highly committed to fulfilling its commitment to keeping your information secure. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.
Cookies
A cookie refers to a file that is sent in order to request permission to be stored on your computer. By accepting that file, it is created, and the cookie then serves to provide information regarding web traffic and also facilitates future visits to a recurring website. Another function of cookies is that they allow websites to recognize you individually and therefore provide you with the best personalized service on their website.
Our website uses cookies to identify the pages that are visited and their frequency. This information is used solely for statistical analysis and then permanently deleted. You can delete cookies at any time from your computer. However, cookies help provide a better service from websites; they do not give access to information on your computer or about you, unless you choose to provide it directly. You can accept or decline the use of cookies; however, most browsers automatically accept cookies as they help provide a better web service.
You can also change your computer settings to decline cookies. If you decline them, you may not be able to use some of our services.
Control of your personal information
At any time, you may restrict the collection or use of personal information provided to our website. Each time you are asked to fill out a form, you can check or uncheck the option to receive information by email. If you have checked the option to receive our newsletter or advertising, you can unsubscribe at any time.
This company will not sell, assign, or distribute collected personal information without your consent, unless required by a judge with a court order.
Viajes Nárada reserves the right to change the terms of this Privacy Policy at any time.
Payment policies
Payment by credit and/or debit cards:
We have an international payment processor, Culqi, through which we accept Visa, MasterCard, and American Express credit and debit cards.
What types of cards do you accept?
Debit/credit with local Visa, MasterCard, and American Express cards.
Why might my credit card be declined?
Your card may be declined for one of the following reasons:
- The card may have expired. Please check that your card has not passed its expiration date.
- The card limit may have been reached. Please check with your bank that the card has not exceeded the amount allowed for purchases, as well as the limit for Visa installment transactions.
- Some entered details may be incorrect. Please check that you have correctly filled in all required fields.
- The anti-fraud system rejects the transaction: in this case, the bank authorizes the transaction, but the anti-fraud system managed by Culqi rejects it after detecting possible fraud. The system places a bank hold on the credit card for the purchase amount and then automatically reverses it, preventing the transaction from being processed.
Is it safe to use my credit card on the website?
Yes. Data is transmitted using SSL encryption. Payment will be made through the secure payment gateway with Culqi and PayPal.
Your travel pass will not be processed until your payment has been confirmed by any method.